Privacy Policy | James Grove Ltd Worcester

Privacy & Cookie Policy

James Grove Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services.

By using this website, you agree to the terms outlined in this policy.

Who We Are

James Grove Ltd
Email: info@james-grove.co.uk
Telephone: 01905 754296

We provide tree surgery, firewood delivery, and groundwork services across Worcestershire and surrounding areas.

What Personal Data We Collect

We may collect and process the following information:

Information You Provide Directly

Your name
Email address
Phone number
Address or site location
Details relating to your enquiry or project
Any additional information submitted via contact forms or email

Information Collected Automatically

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking data

This information is collected via Google Analytics, Google Tag Manager, and similar tools.

How We Use Your Information

We use your personal data for:

Responding to your enquiries
Preparing quotes and managing bookings
Providing our services
Improving our website and customer experience
Internal record keeping
Maintaining safety, compliance, and insurance records
Analytics and website performance monitoring

We do not sell or share your data for marketing purposes.

Lawful Basis for Processing

We process your data under the following lawful bases:

Contract: To provide quotes and carry out services you request.
Legitimate Interest: To respond to enquiries and improve our website.
Legal Obligation: To maintain insurance, safety, and tax records.
Consent: When you accept non-essential cookies.

How We Store and Protect Your Data

We take appropriate technical and organisational measures to safeguard your data.

Your information may be stored in:

Secure email systems
Encrypted devices
Reputable third-party platforms (e.g., website hosting, Google Workspace)

We retain only what is necessary and only for as long as required for operational, legal, or regulatory purposes.

Sharing Your Information

We may share data only when necessary for our business operations, such as with:

Email and website hosting providers
Payment processors (if used)
Professional advisers (e.g., accountants)
Regulatory or legal authorities where required by law

We never sell or trade personal information with third parties.

Cookies & Tracking Technologies

Our website uses cookies to:

Improve website functionality and performance
Enable analytics to understand visitor behaviour
Enhance security

Types of Cookies Used

Essential cookies: Required for the website to function
Analytics cookies (Google Analytics): Track usage and performance
Preference cookies: Remember user settings

You can manage or disable cookies through your browser settings.

Non-essential cookies are only used with your consent.

Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction or updates
Request deletion (right to be forgotten)
Object to processing
Restrict processing
Request data portability
Withdraw consent (where applicable)

To exercise any of these rights, contact us.

External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

James Grove Ltd
Email: info@james-grove.co.uk
Telephone: 01905 754296